Picture it.
First day of Spring Break. Beautiful day. Outside with hubby and friend shoveling mulch (them, not me). I am taking a picture with my GLORIOUS iphone. Then I was wiping off the precious screen. And my butter fingers came out full-force, and it fell. On the concrete. Over half of the screen was shattered. I was devastated.
I have had this phone for three months. It was my anniversary present. My school computer kinda sucks, so my phone is pretty much my computer. Until this phone, I'd never had one so useful. All the other ones sounded great when I got them, but then promptly broke or malfunctioned or something. But at least I could make a phone call. For us underpaid teachers, this is my true luxury. I LOVE this phone. And I was terrified at what this was going to cost us. It was nowhere in the budget to fix things like this.
I made a few phone calls to people I knew had had something similar happen. They are all very good Mac customers, and Apple had replaced their phones, free of charge.
It was my only hope.
So, I made an appointment at the Genius Bar in the Apple store, and they took me a little early. I was actually nervous. Money makes me very nervous and it's a source of tremendous stress for me. Always has been. Michael at the Apple store helped me. Listened to my story. Here I am, trying to look cute with my baby on my hip, and rehashed the fact that I was sick this week, and how awful it was... I told him it was functioning except that when I made calls, the other person couldn't hear me. He listened, and said he was going to make a "one time exception." He sent me home with a new phone. I was in and out in 15 minutes. I had backed up, so when I re-synced with hubby's good computer, it was like NOTHING had ever happened.
When I left the Apple store, after profusely thanking him, I almost cried in the car. I was very close. I was BEYOND relieved that this would not cost our family anything.
I don't know if it's a policy at Apple to help people like me out, but whatever the reason, I thank them for bringing such happiness to me. This is NOT temporary happiness. It's not just "how nice that was!" If not for this, I'd have had to have paid SO much, for my clumsiness.
It's a tremendously SIGNIFICANT happiness moment for me, that will last a LONG time.
Dropping a phone and breaking it is the worst feeling. I have done it so many times, but have never been as lucky as you have. My phones have never been iphone expensive, though, either. I'm so glad it worked out. An extra expense like that could have been really overwhelming! Enjoy it!
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